Essentials of fire department customer service alan v brunacini on amazoncom free shipping on qualifying offers by alan brunacini c1996 published by ifsta . Chief alan brunacini explains the importance of those in the fire service maintaining good rela tions with the community. Known for his no nonsense and humorous conversational style alan brunacini explains how to apply commonsense customer service concepts to the fire service basic . By alan brunacini writing in a humorous conversational style chief alan brunacini explains the application of common sense customer service concepts to the fire service. Essentials of fire department customer service has 16 ratings and 2 reviews john said one of the best books i have read on customer service when dealin
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